Store Help

 

Trouble with the online store

Contact our Customer Service Team with your questions regarding downloadable products and any error messages you receive while trying to place an order. All order inquiries should be directed to this team as well.

 

Downloadable product instructions

All downloadable products require a high speed internet connection such as Cable, DSL, or Satellite internet. Please do not attempt to use a dial up connection.

You can access your download in two ways. First, simply click the link under "Download Your Purchase" on the receipt page of the checkout. If you have already closed that window, that's okay. You were sent an email of your receipt and there's a link to download your product there as well. When the dialogue box appears, select "Save File to Disk" and select your desktop as the destination. Go to your desktop and find your downloadable goods. You are done!

Our files have been zipped (compressed) to decrease download times. Both Windows and Mac OS have built-in software that will convert the zipped file into a usable file when you click on the file to open it.

If you are trying to download the .zip file directly to a smartphone or tablet, you will need an app for that! Read these quick instructions help. 

 

Shipping information

We have chosen USPS because it's cheap, reliable, and it only takes 4-5 days to reach your front door. Allow up to 2 additional business days for order processing. Most orders ship same day!

 

International shipments

We ship our products to countries that accept International Flat Rate Envelopes from the USPS. If you do have a U.S. Compatible debit card, or a PayPal account, we would recommend our downloadable product - no shipping charges, no customs fee, no waiting.